Responding to Complaints It's possible that, in the course of your business dealings, you may (just may) have todeal with a complaint from a customer or client . Retail Store U-Scan Machines: Self-Serve or Voluntary Part Time Job? Do many of us realize that we are working an unpaid part time job for the grocery stores and some home appliance stores? We are ringing up our own goods, are not getting any price discount for doing so and are saving these retailers money. The Top Ten Client Feedback Questions As program chairperson of my SCORE * chapter I am always looking for new presenters to address the group. The Unbeatable Laws Of Customer Service If you want to be number one in customer service, you have to do a number of things that make you stand out from the crowd. When Customers Complain You probably won't have been in business too long before you get your first complaint. Customers Who Rave About You and Your Service According to customer service studies by marketing gurus of the world, here are the following qualities, which must be present in your life and your business in order to develop raving fan customers who are not just satisfied but completely loyal to you over the long haul. The Best Help Desks On The Internet If you are having a technical issue with your computer, and you need assistance, your best bet is to call your manufacturers technical support line. Listen to Suggestions If you are up to your ears in a stressful situation, it becomes difficult to think clearly. Develop Loyal Customers for a Lifetime - part 1 (1 - 10) Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. Develop Loyal Customers for a Lifetime - part 2 (11 - 20) Traditional marketing strategies encourage business owners to continually grow their businesses by adding new customers. Using the Power of Client Testimonials to Grow Your Business Client testimonials are one of the most powerful marketing tools coaches can use. The 7 Secrets Of Wow! Customer Service Your aim in giving your customers exceptional service is to make them say “Wow!” as soon as you disappear. Seven Ways to Make Your Customers Feel Important Two important pre-reading notes: Before you chose to read or not read this article, let make two things clear. Battling with Customer Service: How to Win the War, Part 1 of 2 Customer service, how I loathe thee. We Sell For Less and Our Stores Are a Mess! What kind of image do you present when marketing your products? Are you professional and well organized or does your store/site/whatever scream, "sloppy!," to those who matter the most: your customers? Let's see how one leading retailer is winning the sales war, but losing an important battle: store organization. Battling with Customer Service: How to Win the War, Part 2 of 2 If youÂ’ve already read Part 1 of “Battling with Customer Service: How to Win the War,” congratulations! YouÂ’re halfway to becoming a pro. CRM: Keeping Customers Loyal Customers are now in charge. Becoming A Solution To Your Customers Problems Those of us in home based and small businesses are in effect selling our product. Cultivating the Trust Factor In today’s highly competitive economy, it is difficult to maintain a significant market advantage based on your professional skills alone. The 7 Principles of Business Integrity If you have integrity, nothing else matters. Breaking the Ice and Winning Over the Client! Wherever you turn these days you’ll find articles covering every business strategy and tactic available to man, from how to make a great presentation to strategies for success all the way to negotiations and prospecting and getting a client to commit. Create Win-Win Deals With Your Competitors In the competitive world of the 20th century, we generally viewed competitors as the enemy. Be the Customer: See Yourself as Your Customers Do What do your customers experience when they interact with your business? As a mystery shopper, I help businesses see themselves through the eyes of their customers by posing as a typical customer and evaluating their service, quality and cleanliness. The 3 R's of Customer Service What I am about to tell you may seem very obvious - you may even say DUH!!! but the fact is, - many company’s forget the 3 R’s of good customer service- Respect your Customer, Take Responsibility for Your Actions and Products and give your Customers a Full REFUND when it just isn’t right. What's in a Name Different people call their Customers by different names. Marketing as a Spiritual Practice “Marketing as a spiritual practice. Get Customers to Stop Calling You--12 Easy Ways to Save Money with Online Customer Support Despite rumors to the contrary, the Web is not dead. DON'T Give Your Customers What They Want! One of the mantras we hear repeatedly in business is "The customer is always right. Why Can't Microsoft Make "Soft" Packaging? Why is it that Microsoft wants you to buy its product but does not want you to open the plastic case that is welded around the cardboard box? I believe that such packaging along with cockroaches will survive atomic disasters!Good luck finding any clue as to an easy way to open this fused bit of skin-tearing packaging. Communicating Value Abstract: People buy for their reasons, not yours.

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